Delete your account.

Applies to: the YOM app (customers and providers)

Last updated: 9 July 2026

1. Delete it in the app (fastest)

You can remove your account directly from YOM:

• Open the YOM app and sign in.
• Go to your Profile, then Settings.
• Tap Delete account and confirm.

Your account is closed straight away and your sign-in stops working immediately.

2. Or request it by email

If you can't access the app, email us from the phone number or email on your account at privacy@helloyom.com with the subject "Delete my account". We may ask you to confirm a detail so we can be sure the request is really yours, then we delete your account for you.

3. What gets deleted

When your account is deleted, we remove the personal data linked to it, including:

• Your account and profile — name, phone number, and photo.
• Your requests, offers, messages, and ratings.
• Location data tied to your account.

4. What we keep, and why

We keep only the minimum the law requires — for example basic records of completed jobs needed for accounting, tax, dispute-resolution, and fraud-prevention purposes. We keep this for only as long as the law requires, then delete it or make it anonymous. Payment on YOM is in cash after the job, so there are no cards and no online-payment data stored.

5. How long it takes

Your account is closed immediately. Any remaining personal data is fully deleted within 30 days, except the limited records we are legally required to keep for the periods described above.

6. Questions

For anything about deleting your account or data, email privacy@helloyom.com or reach us through the Support page.