Support

How can we help?

Find help with requests, offers, jobs, earnings, accounts, cash payment, and safety.

Popular topics

Choose what you need help with.

Requests

Creating a request by text, voice, or photo. Editing details, adding photos, cancelling, tracking status, and understanding offers.

Offers and jobs

Comparing offers, accepting an offer, messaging, completing the job, and leaving a rating.

Earning with YOM

Adding skills, receiving nearby requests, sending offers, managing jobs, and how commission works.

Account

Login, phone number, profile, addresses, language, notifications, and app settings.

Safety

Verification, reviews, reporting concerns, avoiding unsafe jobs, and community standards.

Payments

Cash after completion, receipts, job disputes, refunds if applicable, and provider commission.

Quick answers

Common questions.

How do I make a request?

Just say what you need — type it, speak it, or send a photo. YOM writes it up clearly and sends it to nearby people in seconds. Then offers come to you, and you choose.

How do I pay?

You pay in cash, after the job is done — no cards and no online payment risk. You see the price in the offer before you accept, so there are no surprises.

How do I choose between offers?

Compare price, timing, rating, and the message from each person. Accept the offer that works best for you — there’s no fixed provider and no obligation.

Can I edit or cancel a request?

Yes. You can edit the details of an open request, add photos, or cancel it before you accept an offer. Open the request from your activity and choose edit or cancel.

How do I earn on YOM?

Add what you can do to your profile, and requests around you appear. Send an offer with your own price and timing only when you want to. The same account works both ways — request today, earn tomorrow.

Are there any fees to join?

Joining and requesting are free, with no monthly fees. YOM earns a small commission only when real, completed work happens — never upfront.

How does YOM keep things safe?

Both sides see ratings and completed jobs before committing, and you can report a user, request, or concern at any time. See our Safety page for more.

How do I manage my account?

Open the app settings to update your phone number, profile, saved addresses, language, and notifications. Signed out? Sign back in with your phone number.

Need direct help?

Contact the YOM team with your request ID, phone number, and a clear description of what happened.

Contact us