Help center

Find answers fast.

Everything you need to use YOM — whether you’re asking for help, earning by helping, or doing both from one account.

Getting started

The basics

What is YOM?

YOM is a people-powered marketplace. From one account you can ask for help, offer your skill, or do both. Say what you need and people nearby send you offers — or answer requests around you and earn.

Is YOM one app for customers and earners?

Yes. There’s no separate app and no separate login. The same account lets you request cleaning today and offer accounting tomorrow.

How much does it cost to join?

Joining is free. Making a request is free. There are no monthly fees and no upfront charges — ever.

Where does YOM work?

YOM connects you with people around you, so it works wherever there are people nearby to help. Availability grows as more people join in your area.

Do I need to pick a category to get started?

No. Just describe what you need in your own words. YOM shapes it into a clear request for the right people — no menus to hunt through.

Requests & offers

Getting things done

How do I make a request?

Open YOM, then type it, speak it, or send a photo. It’s written up clearly and sent to nearby people in seconds — with zero effort from you. Offers come back to you.

Can I send a voice note or a photo instead of typing?

Yes. Talk it out or snap a picture of the problem. YOM turns it into a clear request people understand, so you don’t have to write anything long.

How fast does my request go out?

In seconds. Once you confirm, it reaches nearby people right away and offers start coming back to you.

How do I choose the best offer?

Compare price, arrival time, rating, reviews, completed jobs, and each person’s message. You stay in control — pick the offer that works for you.

Can I edit my request?

You can update the key details before you accept an offer. If someone has already accepted or started the job, reach out through the app so everyone stays in sync.

Can I cancel a request?

Yes — you can cancel before work begins. If someone is already on the way or has started, cancellation may follow YOM’s policy so it stays fair to both sides.

What if no one sends an offer?

Try adding a photo or a bit more detail, or check that your location is set. As more people join around you, requests get answered faster.

Earning

Earning by helping

How do I start earning?

From the same account, add what you can do, your service area, and your availability. YOM shows you matching requests nearby — you decide which to answer.

Do I have to accept every request?

No. You choose which requests to answer and which to skip. There’s no pressure and no penalty for passing on a job.

How do I send a strong offer?

Use a clear price, a realistic arrival time, and a short, helpful message. Say what’s included. Good ratings and completed jobs help you win more work over time.

Does YOM charge me a monthly fee to earn?

No. YOM earns a commission only when a real, paid job is completed. If you don’t work, you don’t pay.

Can I both earn and request from one account?

Yes. The same account works both ways — offer your skill today and ask for help tomorrow.

Payments & cash

Paying and getting paid

How do I pay?

In cash, after the job is done. No cards and no online payment — you pay only once you’re happy the work is complete.

Why cash after the job?

Cash after completion keeps things simple and builds trust. There are no cards to enter and no online payment risk — you pay a real person for real work.

Do I pay anything upfront?

No. There are no upfront charges to request or to join. You agree a price with the person who helps and pay in cash when the job is finished.

How does YOM make money if payment is cash?

YOM takes a small commission only on completed, paid jobs. No subscriptions, no upfront fees — YOM earns when real work gets done.

What if the price changes during the job?

Any change should be agreed between you and the person helping before extra work happens, so the final cash amount is clear to both sides.

Safety & trust

Staying safe

How do I know who I’m dealing with?

Every profile carries ratings, reviews, and completed jobs. You see all of it before you accept an offer — so you choose with confidence.

Do I have to accept the first offer?

Never. Compare several offers side by side and pick the person you trust most. You’re always in control of who helps you.

What if something goes wrong?

Because you pay in cash after the job, you can check the work is done right first. If there’s an issue, reach out through the app so it can be looked into.

How do I report a problem or someone?

Use the report option in the app on the request or profile involved. Reports help keep YOM safe for everyone around you.

Is my personal information shared?

Contact details stay private until an offer is accepted, so you only share what’s needed to get the job done. See our privacy page for more.

Your account

Account & settings

How do I create an account?

Download YOM and sign up in a moment. One account is all you need to request help and to earn.

How do I switch between requesting and earning?

You don’t need two accounts. Add your skills to start receiving matching requests, and make requests any time from the same place.

How do I update my profile or service area?

Open your profile settings in the app to update your details, skills, availability, and the area you cover.

How do I manage notifications?

Adjust notifications in your app settings so you hear about the requests and offers that matter to you.

How do I delete my account?

You can request account deletion from your settings. If you need help, reach out through the support page.

Still need a hand?
We’re happy to help.

Can’t find your answer? Reach out and we’ll get you sorted.

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